Chat Terms and Conditions

Youth Central part of Conscious Youth CIC


Our web chats are text-based. Questions and answers appear on a screen between you and our operator(s). You are not able to hear the chat; there is no video or audio. The web chat has been designed to address general queries and signposting.

We will endeavour to answer as many questions as possible in the allotted time usually between 11am – 9pm (Monday to Friday).

Conscious Youth CIC moderates all comments and reserves the right to block, refer as appropriate and/or not respond to any messages which are considered to be confidential, inappropriate, vulgar, obscene, hateful, fraudulent, unlawful, threatening, discriminatory or defamatory, or for any other reason at the sole discretion of Conscious Youth CIC.


The live chat tool for Conscious Youth CIC is a service brought to you by ‘Chatra’

This chat facility is free of charge for users.

The following rules apply for the use of our live chat tool:

  1. Users are solely responsible for any questions, submissions or content posted within the live chat tool. When using live chat, all users are prohibited from:
    1. publishing data, texts, images, files, links, software, or any other content Conscious Youth CIC in particular deems illegal, harmful, threatening, abusive, harassing, slanderous, vulgar, obscene, hate inciting, racist or in other ways objectionable; harming others in any way; passing off as another person in the chat;
    2. entering, publishing, transmitting content by email, or in any other way, if the user is not authorised to pass on this content;
    3. entering, publishing, transmitting content by email or in any other way if this violates the rights of third parties, particularly patents, marks, copyrights, business secrets or other ownership rights;
    4. entering, publishing, disseminating or naming in any other way any advertisement, promotion material or other information/news if it promotes other Youth Work or Education providers in the chat rooms; e) using the live chat tool for commercial purposes;
    5. entering, publishing, transmitting material or any other content by email or any other way if it contains software viruses or other information, files or programmes designed or apt to interrupt, destroy or restrict the functioning of the computer software and hardware or of telecommunication systems;
    6. from hampering the technical performance of the live chat tool or from interrupting the ordinary process of communication or in any way impairing the possibility of other users to communicate in real-time;
    7. from altering, modifying or reverse engineering any part of the live chat tool;
    8. accessing the servers or networks linked to the live chat tool or interrupting these or not complying with regulations, processes or other rules of the networks associated with the live chat tool;
    9. using or launching any automated system, including without limitation, “robots” or “spiders”, “load testers” or “DDoS attacks” that seek to send more messages to the live chat server than is possible for a human to send in the given time
    10. harassing, threatening, slandering, importuning, or embarrassing anyone, be it a natural or legal person or personality, or cause this person inconveniences of any kind;
    11. using languages other than the one specified for the respective chat room (usually English).
  2. During registration for a Chat, the user is required to enter their first name, which will be used for the duration of the chat and subsequent communications (see Data Policy). Section 1 (a) also applies to the inputting of their first name.
  1. In case of breach of these Terms and Conditions, Conscious Youth CIC reserves the right to delete the individual’s contribution. In serious cases or in case of recurrence, Conscious Youth CIC is entitled to delete the user’s registration and to block the account temporarily or permanently. It shall be at the sole discretion of Conscious Youth CIC to assess the situation leading to a blocked account.
  1. Compliance with these rules shall be monitored by an administrator within Conscious Youth CIC. Every user is also authorised to inform us by email in case of suspected violation of the Terms and Conditions for Use.
  1. Every user is responsible for the content and data he/she publishes and uses the live chat tool at their own risk. To the extent permitted by law, the Conscious Youth CIC shall not assume any liability for damage or losses of any kind resulting from the use of the chat tool.
  1. A cookie will be placed on the service user’s machine and the IP of the device registered against the chat.
  1. No assurance or warranty, express or implied, can be given for the availability and reliability of the chat tool.
  1. Information to users may contain links to third party websites. Conscious Youth CIC has no control over, and assumes no responsibility for, the content, privacy policies or practices of any third-party websites. By using the chat tool, you expressly acknowledge and agree Conscious Youth CIC shall not be responsible for any damages, claims or other liability arising from or related to your use of any third-party website.
  1. The present Terms and Conditions for Use may be subject to change at any time. The users of this chat tool are not entitled to assert claims of any kind against Conscious Youth CIC. Conscious Youth CIC shall not be liable for any damage caused by the faulty transmission or non-transmission of contributions, irrespective of whether a confirmation of transmission is received or not.


A record of each one-to-one live chat will be held within the system and may be used when looking into your enquiry and for quality and monitoring purposes.

You may be asked to rate the chat on completion of your web chat. All ratings will be used for service improvement.

The Chatra tool automatically gathers the following information and this is used generally to see where users are coming from to aid marketing activities in the future:

  • Information about the visitor’s browser (e.g. Internet Explorer version 10)
  • Referrer (how the user ‘got’ to our website, e.g. Google or referred link)
  • Origin (where the chat originated from on our website)
  • IP address
  • Country of origin
  • In addition, service user contact details including names and email will be captured


If you wish to make a complaint or comment regarding a chat (i.e. that you think it is objectionable or in breach of these terms and conditions) then please contact us through our contact form here


Step 1: Download the Zoom Meeting app

Step 2: Sign up to Zoom

Step 3: Activate your Zoom account via email

Step 4: Browse our online activities below

Step 5: Register via this link (insert link)

Step 6: Wait for us to email you the Meeting ID & password

Step 7: Open the Zoom app and join a meeting, entering the Meeting ID & Password

Step 8: You are ready to go!

Terms & Conditions

  1. If you are a junior (8-12 years) remember to get consent from your parents as we will need to send your Meeting ID & password to their email.
  2. If you are a parent/carer, once your young person is set up and ready to join a session, we kindly ask that you don’t join in sessions with them and allow them to have their own online space. Don’t worry our youth team will be there to support them throughout the session.